Order before 3.30pm on Tuesday 22^nd Decemberfor guaranteed Christmas delivery on most of our scooters. Please note the following exceptions

-         Personalised scooters: Order before Thursday 10^thDecember for guaranteed Christmas delivery

-         Create your own scooters: Order before Friday 18^thDecember for guaranteed Christmas delivery

-         Accessory only orders: Order before Friday 18^th Decemberfor guaranteed Christmas delivery

WE OFFER FREE FULLY TRACKED DELIVERY ON ALL ORDERS OVER £49

• Your order will be delivered within 2-3 days.
• We deliver 6 days a week Monday – Saturday.
• We do not deliver on Bank Holidays.

When your order is despatched you will receive the following from our courier partner Yodel:

• A text and email with a 2 hour window time frame and tracking link.
• Yodel will attempt to deliver up to 3 times.

Once your parcel is despatched you have the ability to:

WE OFFER FREE FULLY TRACKED DELIVERY ON ALL CREATE YOUR OWN ORDERS

• Your scooter will be delivered 5-7 days after you have ordered.
• We deliver 6 days a week Monday – Saturday.
• We do not deliver on Bank Holidays.

ORDERBEFORE FRIDAY 18^TH DECEMBER FOR GUARANTEED CHRISTMAS DELIVERY                                                                                                                                                                   

When your order is despatched you will receive the following from our courier partner Yodel:

• A text and email with a 2 hour window time frame and tracking link.
• Yodel will attempt to deliver up to 3 times.

Once your parcel is despatched you have the ability to:

IMPORTANT INFORMATION

Create your own orders are customised and therefore non-refundable. They still carry a 2 year limited warranty. See full warranty information here >

WE OFFER FREE FULLY TRACKED DELIVERY ON ALL PERSONALISED ORDERS

• Your scooter will be delivered 7-15 working days after you have ordered.
• Your scooter will be delivered by DHL.
• You will receive an email with full tracking information when your order is despatched.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           ORDERBEFORE THURSDAY 10^TH DECEMBER FOR GUARANTEED DELIVERY

IMPORTANT INFORMATION

If you have ordered accessories with a personalised scooter you may receive your accessories before your personalised scooter.

Personalised scooters are non-refundable. They still carry a 2 year limited warranty. See full warranty information here >

WE OFFER FREE FULLY TRACKED DELIVERY ON ALL ORDERS OVER £49

• Your order will be delivered within 2-3 days.
• We deliver 6 days a week Monday – Saturday.
• We do not deliver on Bank Holidays.

When your order is despatched you will receive the following from our courier partner Yodel:

• A text and email with a 2 hour window time frame and tracking link.
• Yodel will attempt to deliver up to 3 times.

Once your parcel is despatched you have the ability to:

PRICE £1.95

Please allow 3-5 working days for delivery by Royal Mail*.

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday. Orders not containing a scooter are usually sent by Royal Mail unless the weight and size of parcel exceeds Royal Mail limits in which case they may arrive with you via DHL/UKMAIL. Royal Mail service is not a tracked service, however if your parcel is coming via DHL/UKMAIL or DPD next day you will receive a text to confirm the delivery date and outline a 1 hour delivery slot.

During seasonal peak trading times orders may take upto 7 working days to arrive.

PRICE £3.95 FOR ALL ORDERS UNDER £49

Please allow 3-5 working days for delivery by Royal Mail*.

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday. Orders not containing a scooter are usually sent by Royal Mail unless the weight and size of parcel exceeds Royal Mail limits in which case they may arrive with you via DHL/UKMAIL. Royal Mail service is not a tracked service, however if your parcel is coming via DHL/UKMAIL or DPD next day you will receive a text to confirm the delivery date and outline a 1 hour delivery slot.

During seasonal peak trading times orders may take upto 7 working days to arrive.

PRICE £7.45

Next working day delivery by DPD*. On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

YOU MUST ORDER BEFORE 3.30PM TO GET GUARANTEED NEXT DAY DELIVERY

*WORKING DAY – excludes Saturday, Sunday and any UK Bank Holiday.

£12.95

Need your parcel delivered specifically on Saturday? You must order before 3:30pm on Friday and choose "Saturday delivery"

On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

£12.95

Order before 3.30pm Friday

On the delivery day you will receive an email / text outlining your 1 Hour Delivery Window

You most certainly can!  We are currently experiencing no delays with delivery times.  If this changes we will let you know.  

We offer free delivery on all scooter orders. Standard delivery time is 2-3 working days. Deliveries are unaffected. We are extremely confident your order will be with you within 2-3 working days.  

Weare offering extended Christmas returns until 28^th January2021.  This means if you are ordering forChristmas you still have time to use your scooter and love it.  If you don’t then you can return it to us fora full refund. No questions asked.  Formore information on how to returns a product please visit our returnspage >>    

There are a range of couriers including Parcel 2 Go, Royal Mail etc who will pick up your parcel from home.  You can arrange for them to collect your parcel and return it to us. Please note we do not offer free returns. 

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We encourage customers to ask drivers to leave on the door step and step away.

Ask drivers to log the name of the person, and do not sign the handheld device giving to capture electronic signatures.

The majority of our customer services team are now working from home.  They are parents and are juggling working with childcare (as we all are).

The team are still available from 8am-10pm Monday-Sunday and can be contacted in a variety of ways including:

• Live Chat
• Whats App
• Email
• Social
• Telephone

Yes. Appropriate measures have been put into place in the distribution centre to safeguard the workforce, including a reduction of staffing levels to allow for social distancing and meticulous hygiene and cleanliness measures. Additionally, we are liaising with our delivery partners to ensure the continued safe and secure carriage of goods to our customers. Should this position change in the near future we will of course let you know.